Ticket Information

Ticketmaster
 

Tickets for the Palm Springs Plaza Theatre can be purchased directly at any time through Ticketmaster.com or at the on-site box office located inside the theatre when open. Please see “Palm Springs Preservation Foundation Box Office” for hours of operation. 

Ticket requirements for events may vary. Please contact the box office at boxoffice@palmspringsplazatheatre.com for ticketing information about specific events.  

Ticketmaster Fan Support: 

  • For assistance with an existing ticketmaster.com order, guests should contact email support by logging into their Ticketmaster account. General customer support and FAQs can be accessed by visiting help.ticketmaster.com 

Mobile Tickets: 

  • All tickets for the Palm Springs Plaza Theatre are digital, mobile entry tickets. We use Ticketmaster Safetix, which repeatedly refreshes your ticketing barcode to curb counterfeit ticket use. Print-at-home tickets, screenshots, or other methods of tickets are NOT accepted.  

  • Mobile entry is safe, easy, and fast. Your ticket is sent straight to your mobile device from Ticketmaster. Locate your tickets in the Ticketmaster app or your Ticketmaster Account Manager. From there, you have the option to add your mobile tickets to your Apple or Google wallet. Show your ticket from the Ticketmaster app or your Apple/Google wallet upon entry to be scanned for entry. 

Buyer Beware: 

  • The ONLY authorized ticket resale service for the Palm Springs Plaza Theatre is Ticketmaster.com and Ticketmaster Ticket Exchange.  

  • Ticketmaster is the exclusive ticket provider for all Palm Springs Plaza Theatre events and the only authorized re-seller for tickets is Ticketmaster Verified Tickets. Tickets purchased from an unauthorized agent may be counterfeit, stolen, or otherwise void and may not be valid for admission to the event.  

  • Tickets purchased from sources other than Ticketmaster or the Palm Springs Plaza Theatre box office may not be valid. The Palm Springs Plaza Theatre is unable to honor or replace invalid tickets. If you are subject to fraud, you may not have any recourse to recoup your cash. 

Transferring Your Tickets & Verified Resale: 

  • Learn how to transfer your tickets on Ticketmaster Ticket Exchange here.  

  • Learn how to utilize Ticketmaster Verified Resale here. 

 

Palm Springs Preservation Foundation Box Office 

The Palm Springs Preservation Foundation Box Office is located directly inside the Main Entrance of the theatre, on the southwest corner of the building.  

  • The box office is closed on non-event days 

  • On event days, the box office is open at 11:00am until the event start time 

  • Questions can be directed to boxoffice@palmspringsplazatheatre.com at any time 
     

    Payment Methods: 

  • All transactions at the box office are cashless. Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay are valid forms of payment.  

  • Cash, personal checks, bitcoin, crypto, and money orders are NOT accepted. No refunds or exchanges. 

  • The cardholder must be present with a valid government-issued ID at time of purchase. 

  • Tickets purchased at the box office are delivered via mobile delivery. 

  • *All sales at the box office and Ticketmaster are final 

 

Additional Ticket Information & Policies 

How can I purchase Tickets? 
Tickets can be purchased online through Ticketmaster at ticketmaster.com at 11am time person at the Plaza Theatre box office when it is open on event days.   

Are Printed Tickets Accepted? 
The Plaza Theatre only accepts digital mobile tickets through Ticketmaster SafeTix. Print-at-home tickets, screenshots, and other ticket formats will not be accepted for entry.   

What should I do if I can't find my tickets? 
Our Box Office is happy to assist with your ticketing issues. Please reach out to our email or phone number for assistance. Email: boxoffice@palmspringsplazatheatre.com Phone Number: (760) 593-5768.  

For Ticketmaster assistance, Log in to your Ticketmaster account or the Ticketmaster app to view your tickets. For order-related issues, contact Ticketmaster Fan Support through your Ticketmaster account.   

What are the Box Office hours? 
The box office is closed on non-event days. On ticketed event days, it opens at 11:00 AM and remains open until 30 minutes after the event start time.   

What payment methods are accepted at the box office? 
The box office is completely cashless and accepts Visa, Mastercard, American Express, Discover, Apple Pay. Cash and checks are not accepted. 

How do I transfer my ticket? 
If your tickets were purchased through Ticketmaster, you can transfer them directly from your Ticketmaster account or the Ticketmaster mobile app. 

  1. Log in to your Ticketmaster account. 

  1. Select My Events. 

  1. Choose the event you wish to transfer. 

  1. Select Transfer Tickets and follow the prompts. 

Please note that ticket transfer availability may vary by event. If the transfer option is not available, it may have been disabled by the event organizer. 

For assistance with Ticketmaster account or transfer issues, please contact Ticketmaster Fan Support. 

Are valet and dinner packages available? 
Yes. Valet and Dinner Packages are available for select events and can only be purchased online through Ticketmaster when offered as part of the event package. 

Valet parking is provided at: 

Hotel Zoso 
150 S Indian Canyon Dr 
Palm Springs, CA 92262 

Available participating restaurant partners include: 

Farm 
Lulu California Bistro 
Clandestino 

Package availability varies by event and is subject to change. Please check the event's Ticketmaster page for current package offerings. 

What are your accessible seating options? 
Accessible seating is available in both the front and rear orchestra sections. These locations feature removable seats to accommodate wheelchairs and mobility devices, with companion seating available nearby. When purchasing tickets online, look for the wheelchair-accessible and companion seat symbols on the seating map. 

Please note that the Mezzanine Level is accessible only by stairs and does not have elevator access. 

Guests who require sign language interpretation should contact the Box Office at least two weeks before the performance by emailing boxoffice@palmspringsplazatheatre.com. 

Complimentary assisted listening devices are available for use throughout the theatre, regardless of seat location. Wheelchairs are also available through Guest Services, and staff can assist guests to and from their seats upon request. 

For additional accessibility questions or accommodation requests, please contact the Box Office at (760) 593-5768 or boxoffice@palmspringsplazatheatre.com. 

Do children need a ticket? 
Generally, children 24 months and younger do not need a ticket if they sit on an adult's lap. However, policies may vary by event, and some performances may not be suitable for very young children.