POLICIES AND CODE OF CONDUCT

CODE OF CONDUCT:

The Palm Springs Plaza Theatre is committed to providing all guests with a safe, comfortable, and extraordinary entertainment experience. Every person who enters the Plaza Theatre has the right to expect an environment in which they will be treated in a consistent, professional, and courteous manner.
 
We thank you for your commitment and adherence to the following Guest Code of Conduct:

  • Guests are entitled to enjoy their event experience free from disruptive or inconsiderate behaviors or unruly actions.
  • Guests shall not interfere with the event, its performers, or theatre staff in any manner.
  • Guests shall not use abusive, offensive, or obscene language and gestures.
  • Threats or acts of violence will not be tolerated. Guests may not engage in fighting, taunting, throwing objects, or other behavior deemed detrimental to the experience of other guests, and are subject to immediate ejection.
  • Guests who choose to consume alcohol must do so in a legal and responsible manner.  
  • Smoking or use of e-cigarettes or vaporizers while on facility property is prohibited. 
  • Guests shall comply with requests from theatre staff regarding operational and emergency procedures.
  • Guests shall not engage in unauthorized commercial activity while on theatre property.


Violation of the Code of Conduct may result in eviction from the theatre without a refund.
 
Theatre Staff have been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest theatre volunteer or staff member.
 


GUEST POLICIES:

In addition to our Guest Code of Conduct, the Plaza Theatre upholds the following guest behavior policies to maintain the highest quality of experience for all guests:

  • Profane or aggressive language, cheers, or taunts are not permitted. Additionally, guests are not permitted to enter with clothing or signage that clearly displays any obscene or offensive messages or photographs.
  • Smoking of any kind is not permitted on the Plaza Theatre property. This includes the smoking of electronic cigarettes or vaporizers.
  • Once a guest has successfully scanned their ticket for entry into the Plaza Theatre, the guest will not be permitted to exit the ticketed area and re-enter. Certain reasonable exceptions to this policy may only be made at the discretion of the Plaza Theatre Management.
  • To ensure the integrity of seating sections, guests may only sit in seats for which they have a ticket. Guests may be asked to present their ticket upon each entry into any seating area. 
  • Guests who wish to access a seating section after the event has begun must comply with the curtain policy for that event. Some events may restrict latecomers to wait in the lobby until an intermission or an interval established by each performing group.
  • For the enjoyment of all in attendance, the Plaza Theatre asks that guests refrain from standing unless the context of the event clearly warrants it. Standing or dancing in aisles, and on chairs, is strictly prohibited.
  • Electronic devices should be silenced during performances. If an event has prohibited the use of photo capturing or video recording, guests must comply. 
  • All guests in attendance are required to be fully clothed, including shirt and shoes, at all times for their own safety. Plaza Theatre management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.
  • Any unauthorized solicitation or commercial promotion on the theatre premises is strictly prohibited and may result in confiscation of promotional materials, citation, ejection or arrest. 
  • Guests must not damage, destroy, vandalize, or steal any Plaza Theatre property.
  • Guests shall monitor their children and their behavior at all times.
  •  Guests are encouraged to promptly report any incidents, concerns, or instances of inappropriate behavior to venue personnel. The Palm Springs Plaza Theatre’s policies are subject to change at any time and for any reason, including without limitation, due to requirements of special events held at the Plaza Theatre.


PROHIBITED ITEMS:

Prohibited Items may differ depending on specific event day restriction. The Plaza Theatre is unable to store any prohibited items and guests will be asked to return such items to their vehicles or discard them. The following items are always restricted from entering the Plaza Theatre: 

  • Weapons of any type (firearm/ammo, knives of all sizes, bats, clubs, and scissors) 
  • No firearms or weapons are allowed on the premises 
  • Explosives / fireworks 
  • Self-Defense Sprays (OC, Pepper Spray and Mace) 
  • Aerosol cans 
  • Brooms/broomsticks, selfie sticks, poles, and tripods 
  • Laser pointers 
  • iPads, tablets, and laptops 
  • Large banners or flags signs (over 11” x 17”) or flags/banners with hardware 
  • Food or drink of any kind (exception: medical, with previous approval the Plaza Theatre) 
  • Cans & glass containers 
  • Coolers or other hard sided containers 
  • Masks of any kind (without authorization of the Plaza Theatre) 
  • Medical masks are permitted 
  • Noise makers (whistles, horns, cowbells, etc.) 
  • Projectiles such as beach balls, frisbees, flowers, confetti etc. 
  • Any type of ball (without authorization of the Plaza Theatre) 
  • Optical illusions (items such as pinwheels or multi-color umbrellas that can interfere with depth or distance perception) 
  • Drones (unmanned aircraft systems) or model aircraft 
  • Illegal substances 
  • Professional cameras (cameras with a detachable lens or lens that extends further than 3 inches), audio & video recording equipment, tablets and selfie sticks are not allowed. Standard point-and-shoot “pocket” cameras may or may not be prohibited depending upon event restrictions. 
  • Large umbrellas over 12 inches in length; golf umbrellas; umbrellas with pointed tips; multicolored umbrellas 
  • Metal chains of any kind, including wallet chains 

*This list is not exhaustive. Items not appearing on this list may still be prohibited at the discretion of the Plaza Theatre staff or security if the items pose a potential threat to the safety of our guests, staff, or performers.