A - Z Guide

Please see the Accessibility page

• Our administrative offices are located off property. To contact our Office Manager & Receptionist, please call 760-593-5818 or email guestservices@palmspringsplazatheatre.com  

• The Box Office is located directly inside the entrance to the theatre, on the southwest corner of the building. The box office is closed on non-event days. On event days, the box office is open at 11:00am until the event start time. See “Box Office” for more information. 

An AED machine is located on both the main level and second level. If you need immediate assistance, please see any staff member or volunteer. 

The Palm Springs Plaza Theatre and the entire Greater Palm Springs area are served by Palm Springs International Airport (PSP), which is a quick 5–10-minute drive to the theatre. 

• The Palm Springs Plaza Theatre and all of its partners strive to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below: 

• Any person purchasing alcohol must have a valid I.D. present and must be 21 years of age or older 

• Alcohol cannot be brought into or out of the Palm Springs Plaza Theatre 

• The sale of alcohol is limited to two per guest per purchase 

• Depending on the event, alcohol sales will cease 30 minutes prior to the end of the show, or after the established intermission/break in the show. Any changes to alcohol cutoff time may be made, without notice and at the discretion of the Palm Springs Plaza Theatre.  

• The Palm Springs Plaza Theatre reserves the right to refuse the sale of alcohol at its discretion 

Please see the Accessibility page

• There are 2 all-gender, single-occupancy restrooms inside the theatre. These can be found to the left and right of the Modernism Week Lobby prior to entering the orchestra seating area. 

• During the renovation of the theatre, all-gender restrooms were updated to be ADA compliant 

Assistive Listening Devices are available for complimentary checkout during any event. Please stop by the Guest Services podium located in the Modernism Week Lobby. 

• All bags are subject to search upon entry to the theatre by security personnel. Any bag that is deemed unsafe will not be allowed into the theatre.  

• Bags that obtain prohibited items (such as a metal chain or strap) will not be permitted. 

• Large banners & signs exceeding 11” x 17” are not permitted into the theatre.  

• Small signs are allowed inside the theatre so long as they are not attached to a pole or stick. Signs brought into the theatre should not block other guests’ view. 

Binoculars and their cases are permitted for most events. All items subject to searches upon arrival. 

Please see the Ticket Info page for information regarding the Box Office, including location, hours, and more.

• The use of cameras and other recording devices are permitted on a show-by-show basis. Please refer to the specific show’s event page for more information. 

• When cameras are permitted, they should adhere to the following camera equipment requirements: 

• No flash photograph 

• No monopods or tripods 

• No professional cameras or cameras with interchangeable lenses 

• No cameras with lenses greater than 3 ½ inches in length 

The Palm Springs Plaza Theatre is a cashless venue. Acceptable forms of payment include all major credit cards including Visa, Mastercard, American Express, Discover and Apple/Google pay. 

Due to limited space and the historic nature of the building, baby and adult changing tables are not available inside the theatre. 

• Some full-length musicals and plays may not be appropriate for or hold the attention of young children. The theatre staff may request a restless child and parent to quietly exit the lobby during the performance.  

• Children under 2 years of age are generally not required to have their own ticket if they are sitting on the lap of a ticketed adult. Ticket requirements for events may vary. Please contact the box office at boxoffice@palmspringsplazatheatre.com for ticketing information about specific events.  

Closed Captioning is not currently offered at the theatre. Please see the Accessibility page for information on Interpreting Services and Assistive Listening Devices.

We do not provide a coat check at this time. 

Please see Policies & Code of Conduct. 

• A light selection of pre-made snacks, alcoholic beverages, and non-alcoholic beverages are available inside the theatre 

• Preferred Palm Springs Plaza Theatre restaurants offer pre-show dinner packages, available for purchase through Ticketmaster. These restaurants include FARM, Clandestino, and Lulu California Bistro Kitchen. 

• No outside food or beverages are allowed inside the theatre. 

• The Palm Springs Plaza Theatre Foundation was established to raise funds to support the City of Palm Springs’ effort to fully restore the historic theatre 

• All options for donations can be found here or by emailing donations@PSPlazaTheatre.org.  

• Guests with limited mobility or utilizing Rideshare services may be dropped off on S. Palm Canyon Drive, in front of the theatre.  

• Please note that S. Palm Canyon Drive is a public street and subject to street closures.  

• Please be aware of those around you and minimize the time traffic is blocked.  

Earplugs are available at the Guest Services podium located in the Modernism Week Lobby.  

• In the event of a medical emergency or any other emergency situation please dial 911 and notify the closest staff member or volunteer. 

• Emergency exits are indicated by red-light signs. In the event of an emergency or evacuation, proceed calmly to the exit nearest you. Doors with “exit only” signs will lead you out of, and no back into, the theatre. 

• The Main Entrance of the Palm Springs Plaza Theatre is located on S. Palm Canyon Drive, on the west side of the theatre. 

• During the renovation of the theatre, all entrance doors were made wheelchair accessible. 

• Entrances to the Modernism Week Lobby and the Donna & Jon Croel Orchestra were also made wheelchair accessible. 

• We’d love to hear your feedback! From general information or comments to employee recognition, feel free to reach out to us at any time. 

• Call us at 760-593-5818 

• Email us at guestservices@palmspringsplazatheatre.com   

• Visit our Guest Services Podium located in the Modernism Week Lobby 

• Ticket purchasers will receive a post-event survey via email. Please help us gather valuable feedback to further improve the theatre experience. We are proudly partnered with Riptide Partners to conduct these surveys. 

No firearms or weapons, including concealed carry, are allowed inside the premises.  

• Basic first aid kit items are available inside the theatre by asking any volunteer or staff member.  

• In the event of a medical emergency, please dial 911 and notify the closest staff member or volunteer. 

• An Automated External Defibrillator (AED) machine is located on the Orchestra Level and the Mezzanine Level. If you need immediate assistance, please see any staff member or volunteer. 

• A light selection of pre-made snacks, alcoholic beverages, and non-alcoholic beverages are available inside the theatre 

• Preferred Palm Springs Plaza Theatre restaurants offer pre-show dinner packages, available for purchase through Ticketmaster. These restaurants include FARM, Clandestino, and Lulu California Bistro Kitchen. 

• No outside food or beverages are allowed inside the theatre. 

• The Guest Services Podium is located in the Modernism Week Lobby. Our staff and volunteers are here to assist with anything you may need around the theatre or for information about an event. In addition, we can help with the following: 

• Inquiries regarding dining, transportation, events, and hotel accommodations around the city. 

• Lost & Found 

• Lost children or at-risk adults 

• Assistive Listening Devices 

• Sensory Kits 

• Assistance navigating the theatre, and more! 

• On non-event days, call us at 760-593-5818 or email us at guestservices@palmspringsplazatheatre.com   

For inquiries or information regarding nearby hotels, please visit the Guest Services Podium located in the Modernism Week lobby. Please also see our Visit Palm Springs section here. 

If you find an area requiring housekeeping services, please inform the nearest staff member or volunteer so it can be called in. 

Please see the Accessibility page

• The process for late seating varies depending on each show.  

• Some shows may require that latecomers wait in the lobby until an intermission or an interval established by each performing group.  

• Please be aware of curtain times! Palm Springs is in the Pacific Time Zone (PST).  

For any lost child or at-risk adult, please inform the nearest staff member or volunteer, or proceed to the Guest Services podium in the Modernism Week Lobby.  

• Guests who have lost an item during an event are encouraged to visit the Guest Services podium located in the Modernism Week Lobby.  Items that have been found during the event will be temporarily stored in this location. 

• After an event is over, found items will be securely stored in the Box Office. If you lost an item please submit a claim here. After submitting a claim, if your item is found, a member of the box office team will reach out to you to coordinate retrieval.  

• Basic first aid kit items are available inside the theatre by asking any volunteer or staff member.  

• In the event of a medical emergency, please dial 911 and notify the closest staff member or volunteer. 

• An Automated External Defibrillator (AED) machine is located on the Orchestra Level and the Mezzanine Level. If you need immediate assistance, please see any staff member or volunteer. 

Merchandise sales are available on an event-by-event basis. 

• The Palm Springs Plaza Theatre is located downtown with several parking garages within walking distance. 1000+ free parking spots are located in the nearby underground garage with several entry points, including the front of the Downtown Hyatt Hotel, next to the Kimpton Rowan Hotel, and across from the Palm Springs Art Museum.  

• Additional parking can be found throughout downtown Palm Springs. Please see Plan Your Visit for a downtown parking map. 

• Valet parking is available for purchase in advance through Ticketmaster, at Hotel Zoso located at 150 S. Palm Canyon Drive. Sales shut off 48hr prior to event. Complimentary shuttles are available to and from the hotel depending on availability.  

• For Thursday evening events, it is recommended to arrive early as Palm Springs Village Fest occurs on Palm Canyon Drive. Take advantage of 100’s of street and food vendors before the show! 

• Guests with limited mobility or utilizing Rideshare services may be dropped off on S. Palm Canyon Drive, in front of the theatre.  

• Please note that S. Palm Canyon Drive is a public street and subject to street closures.  

• Please be aware of those around you and minimize the time traffic is blocked.  

Please see Policies & Code of Conduct. 

Please see Policies & Code of Conduct. 

• All bags are subject to search upon entry to the theatre by security personnel. Any bag that is deemed unsafe will not be allowed into the theatre.  

• Bags that obtain prohibited items (such as a metal chain or strap) will not be permitted. 

• The Palm Springs Plaza Theatre has a strict no re-entry policy. Once you have scanned your ticket, you will not be able to re-enter if you leave before the show is over.  

• Exceptions to this policy may be made in certain, reasonable circumstances at the discretion of theatre management.  

• Due to the historic nature of the building, restroom availability is limited. Please plan accordingly. 

• The Women’s Restroom can be found to the left of the Modernism Week Lobby on the main level, and on the right of the Auen Mezzanine on the second level. 

• The Men’s Restroom can be found to the right of the Modernism Week Lobby on the main level, and on the left of the Auen Mezzanine on the second level. 

• There are 2 all-gender, single-occupancy restrooms inside the theatre. These can be found to the left and right of the Modernism Week Lobby prior to entering the orchestra seating area. 

• Guests using Rideshare (Uber/Lyft/etc.) may be dropped off on S. Palm Canyon Drive, in front of the theatre.  

• Please note that S. Palm Canyon Drive is a public street and subject to street closures.  

The If You See Something, Say Something campaign encourages the public and frontline employees to identify and report any indication of a threat to the proper law enforcement authorities. To report suspicious activity, see your nearest security guard, staff member, volunteer, or call 911.  

Please see the Accessibility page

• Large banners & signs exceeding 11” x 17” are not permitted into the theatre.  

• Small signs are allowed inside the theatre so long as they are not attached to a pole or stick. Signs brought into the theatre should not block other guests’ view. 

The Palm Springs Plaza Theatre is a non-smoking facility. Smoking, including e-cigarettes, is prohibited. 

• Stairs to the Auen Mezzanine (second level) can be found to the right and left of the Mark Adams Grand Foyer, just inside the Main Entrance.  

• Due to the historic nature of the building, the Auen Mezzanine is accessible by stairs only. There are no elevators inside the Palm Springs Plaza Theatre.  

Strollers may not be brought into the Palm Springs Plaza Theatre, as they cannot block seating sections, aisles, or any other location. Guests who bring a stroller will be asked to store it in their vehicle.  

Please see Ticket Info page for information about our preferred ticket partner Ticketmaster, ticket policies, and more.

• Not permitted: Large umbrellas over 12 inches in length, golf umbrellas, or umbrellas with pointed tips 

• Permitted: Collapsible umbrellas that are no longer than 12 inches in length when collapsed 

Valet parking is available for purchase in advance through Ticketmaster, at Hotel Zoso located at 150 S. Palm Canyon Drive. Sales shut off 48hr prior to event. Complimentary shuttles are available to and from the hotel depending on availability.  

Water fountains can be found on the left and right side of the Modernism Week Lobby 

• All tickets for the Palm Springs Plaza Theatre are digital, mobile entry tickets. Will Call is not available to hold your tickets.  

• In the rare case you have tickets held for you by theatre staff or an artist, you may pick up your tickets at the Box Office on the day of the event only. A valid government-issued ID must be present to pick up your tickets. 

Please see the Accessibility page